Name: Quickbase Customer Experience Catalog: Services to Help You Build and Scale
Uploaded: 2026-04-14T20:31:53.029Z
Duration: 44 min 8 s
Description: Quickbase Customer Experience Catalog: Services to Help You Build and Scale

Transcript for "Quickbase Customer Experience Catalog: Services to Help You Build and Scale": Hey, everyone. Welcome to today's webinar where we will be going through the Quickbase customer experience catalog. My name is Charlie Kleiner. I'm a customer marketing manager here at Quickbase, and I'm super excited to be doing this webinar this afternoon. We've got a great group of our customer experience leaders here at Quickbase to talk about some of the new services and offerings that we have. We'll begin very shortly here just a couple housekeeping items before we do that. But while I go through that, please continue dropping in the chat where you're joining us from. We always love to see where everyone is, throughout The States and even throughout the world. So, I myself am coming at you live from Minneapolis, Minnesota. Finally, spring weather here, so I'm no longer jealous. I know the last few web, webinars I've told you all I'm super jealous of everyone in the South because we've had the cold weather, but it is a beautiful spring day here finally. So you guys can all silently cheer for me, on that one. But before we begin our housekeeping items, question and answer. We do want to make sure that this is as interactive as possible. We wanna answer all of the questions that you guys might have about the customer experience catalog. So you will see the Q and A module in Goldcast. Feel free to submit questions throughout the presentation at any time. We do have time at the end to answer questions. If we don't get to your question, we will make sure that someone follows up with you directly, but we will get to as many questions as we can at the end of the session today. We are recording today's session as well. So if you have to leave early, wanna revisit the content, or send this on to anyone else on your team, you will be able to do so. That recording will be available tomorrow, and we will send that out to your email tomorrow afternoon. So stay tuned for that as well. Final thing from me before we dive in, we are once again giving away a free pass to empower twenty twenty six this May in Houston. So just by attending this webinar live, you will be entered to win. That winner will be randomly selected, this evening, and we will let you all know in that same follow-up email tomorrow with the recording who that winner was. So all of you are automatically entered by joining. One lucky winner, we will let you know tomorrow who that person is. Alright. With that, let's dive in. So real quick, here's our agenda today. I'm going to introduce all of our speakers. We've got a great group of people here from the customer experience, department at Quickbase, and then they are going to take it from there and really talk through with all of you the four pillars of the customer experience catalog. I'm really excited to dive into each of those four, what they look like at Quickbase, and things that are coming up. And then finally, like I said, we will have that time for questions at the end. So again, be sure to submit your questions at any time throughout the presentation. So with that, I'm gonna bring up our first speaker today, Crystal Green, who is our VP of customer success. Crystal, welcome. Can you say hi to everyone and tell a little bit about yourself? Hi, everybody. Crystal Green here. I am vice president of customer success here at Quickbase. I'm coming in live from sunny Tampa, Florida. We are also getting beautiful spring weather before the heat hits us. I lead the incredible customer success team at Quickbase, and we're responsible for making sure that you, our customers, are confident in Quickbase and are getting full value from your investment. Amazing. Thanks, Crystal. Thanks for being here. Next, we have Ashley de Kerligand, who is our director of customer education. Ashley, welcome. Can you say hi to everyone for us? Hi, everyone. I'm Ashley de Kerligan, director of customer education and CX enablement at Quickbase. I have been here for about four years now, and I live in Williamsburg, Virginia. Awesome. Thank you, Ashley. Next up, we have Lavell Porter, who is the director of technical support. Lavell, can you come on and introduce yourself? Hello, everyone. My name is Lavelle Porter. I'm the director of technical support. Been with Quickbase for, I think, almost twelve years at this point. I'm gonna have to go back and check the data on that. But happy to be here. I lead technical support. As you know, anytime you have an issue with Quickbase, you submit a support case, and my team, assist you with that. Happy to be here, and looking forward to answering your questions. Perfect. Thanks for being here with us today. Next up, we have Lauren Molino, who is the director of technical professional services. Lauren, welcome to the stage. Thanks, Charlie. Hello, everyone. I'm Lauren Molino, part of professional services coming to you, live from sunny Jacksonville, Florida, so opposite coast of, Crystal, but been a part of the quick based universe for about thirteen years and happy to be here and answer any questions. Perfect. Thank you so much, Lauren. And last but not least, we have Josh Green, who is our VP of professional services. And, Josh, will you introduce yourself and then take the presentation from here? Sure. Thank you so much. Hey, everyone. I'm Joshua Green. I live in Tampa, Florida as well, so I'm rounding up the Sunshine State for everyone. I am vice president of professional services, and I look forward to running through today's content. So we'll get into it. Our quick based CX catalog has four main pillars that we're gonna cover today. Whether you need professional services in a traditional fashion where we collaborate with you on newer existing apps, whether it's learning and education opportunities, technical support, or specialized high touch partnership, our CX Catalog has something for you, for sure. Let's dig into some collaborative app services. With the collaborative app services, Quickbase takes a project plan based methodology approach. This approach has that four phase framework, including discovery, build, UAT, and deployment. Each of those phases have a clear number of delivery hours and a calendar time frame to keep the project moving. The idea is that we can provide a predictable project plan that your team and our team can align on. That ensures focus and prioritization on the project at hand. Since they aren't fixed fee engagements, we do work with your teams at each step of the project to make sure we are delivering value within that time that we've all allotted and agreed to. Our goal is to work collaboratively with you and ensure that you are an active part of every stage. So when the project is complete, we want you to feel comfortable with taking it forward. We want you to be enabled and confident. We have different types of collaborative app services, and one of them is called new app services. So these are perfect for customers who want to create a new application and ensure fast time to value. So these are delivered, like all collaborative offerings, in a structured four phase calendarized project plan. And we do use our experience of creating hundreds of thousands of apps to ensure that you get a great start with with your new app. In addition to creating new applications, we also use the same methodology to help you modify your existing applications, whether it's big or small. So if the change is dedicated to integrating a new third party system, we have offerings designed for that as well. So we have the expertise on whatever you need to make sure that you are successful. While all of these offerings will enable you to be self sufficient and successful and get a great start on your needs, we do have HyperCare as well. HyperCare is a great add on that you can have additional touch points beyond and past the deploy phase. So while, again, we're confident you can have it, our experts are there. We can be there for bug fixes, minor enhancements, other stabilization activities, and it's something that that a lot of customers really enjoy, kind of having that that additional touch point. We have a library of success stories, but this one was key to my heart. And it was the first customer to take advantage of our new app collaborative offering. They are a midsized construction firm. They had been on Quickbase for a while, and they wanted to add a new solution to their realm. So our new app offering worked just like I described it and exactly as designed because it sped things up in multiple dimensions, less quoting, less scoping, which led to faster start time. We had a predefined project plan and timeline, and we all had clear expectations. So it was flexible enough to launch any solution and possibly multiple solutions. In eight weeks, we collaboratively designed, built, tested, and deployed a solution for them that streamlined onboarding. It replaced manual processes, integrated with their existing tools, accelerated their work, and reduced their costs, all while ensuring that they were fully enabled, self sufficient so that when our delivery team ended the project and we moved on to other customers, they were able to take it forward. I'll hand it off to Ashley now to give you an update on our education offerings. Thanks, Josh. Hey. So as your use of Quickbase grows, the difference between teams that scale successfully and then those that struggle often isn't the technology. It's whether people have the foundational knowledge to build the right way, apply the features confidently and maintain quality as solutions become more critical to the business. So this next set of offerings covers exactly that. The learning paths and certifications that are available through Quickbase University to help your team develop those skills faster with less risk and more confidence. Quickbase University offers free self paced learning for any user. Plus, we have optional live training and certifications for teams that want to go deeper or validate their skills formally. Investing in training goes far beyond building better apps. It really comes down to five things that matter at every stage of growth. That's faster time to value, broader and more confident adoption across teams, better app quality and consistency, reduced risk as solutions become more business critical, and stronger governance as you scale. With Quickbase University, there's three main offerings that I want to walk you through. First is our app foundations course, then focused workshops, and finally certifications. So I'll take you quickly through each one. For app foundations, that's our flagship instructor led course and it's the best starting point for anyone new to building in quickbase, whether that's someone onboarding for the first time or you have a small team looking for structured guided learning rather than just trying to figure it out on their own. The format is designed to actually build your skills and not just watch someone else build. Sessions are live and instructor led, cohort based with up to 20 participants, and built around hands on exercises using real world scenarios. The full course is eight hours, typically delivered over two days. What you get out of it is foundational app building skills grounded in best practices, practical experience applying concepts in real time, direct access to our quick based training experts who can answer your specific questions, and then a strong foundation to build from, both for continued learning and for certification. We offer semi private enrollment if you want your team learning together alongside others from different organizations, but we also have private options if you'd prefer a fully dedicated session for your organization. For teams that already have experience in quickbase and want to sharpen specific skills, workshops are the right fit. They're also short courses ranging from just one to three hours each. These are live instructor led virtual sessions focused entirely on a single concept, capability or a newly released feature. So rather than a broad overview, you're going deep on the thing that your team actually needs right now, whether that's a more advanced capability, a new feature that was recently released, or a concept that your team wants to apply more effectively. The workshops run privately or in small semi private cohorts as well with participants from different industries and geographies, which often creates useful perspective alongside the instruction itself. So what you're going to walk away with is a deeper, immediately applicable understanding of a specific area of quick base, clearer judgment on when and why to use that capability in your apps, and more confidence scaling what you've already built. It's targeted skill development without having to sit through content that you already know. Please take a look at our live training catalog that we have linked in this session. Now on to certifications. Those are for builders and organizations who want a recognized objective way to validate your quick based skills. So from an individual perspective, they're a way to demonstrate expertise and credibility both internally to your organization, but then also externally on platforms like LinkedIn. For many people, earning a certification is a meaningful professional marker that their quick based skills meet a defined standard. So from an organizational perspective, certifications give you and your organization a clear benchmark for proficiency across your team. As quick based becomes a more critical part of your operations, knowing who is certified and at what level helps you plan confidently, distribute work appropriately, and then you can maintain quality and governance at scale. These certification paths are role and skill based designed around quick based use cases and they may be completed individually and on demand. So there's no need to coordinate a group session, but a blended approach combining instructor led and on demand training is our recommended approach. Now we'll go on to the certification paths and how we can get started. So there's four certification paths. Each is aligned to a different level of skill and type of work. The app foundations is our starting point. It's great for citizen developers. It covers platform fundamentals, core building concepts, and it's designed to build baseline capability for anyone who designs, builds, or maintains quick based apps. App builder will validate app app development skills at a more advanced level. So it's specifically for teams working on more complex applications, higher impact use cases where scalability and consistent And finally And finally, we have expert builder, which is our most advanced path covering comprehensive platform mastery for teams supporting complex integrations, mission critical applications and the most demanding use cases in your organizations. So when it comes to purchasing, there's two straightforward options. You can purchase individual certification exams directly online with a credit card through our self serve process and get started right away. Or if you're thinking about certifying at scale across your team, you can work with your Quickbase account team to get exam codes that are flexible across certification levels. Thanks for giving me the time to promote Quickbase University. We're happy to take any questions in the chat about our offerings. And now I'll hand it over to Lavelle and Crystal to cover our Support Plus services. Thanks, Ashley. Hi, everybody. Crystal Green, VP of customer success. Lavelle, the director of customer support, and I are gonna share more information about Support Plus. So what we know to be true is as your quick base grows, so does the importance of having the right level of support, guidance, and responsiveness behind you. So whether you're scaling across teams or supporting critical workflows or just looking to move faster with confidence, Support Plus is designed to meet you where you are and to grow with you. So what is Support Plus? This is a combination of technical support, proactive guidance, and expert advice to help you get the most out of your quick base investment. It's designed to give you the right level of techno technical support with clear turnaround times on cases, dedicated advisory guidance to help you troubleshoot and optimize effectively. So first, you're gonna get faster first response times and more predictable turnaround on technical issues so your team is not stuck waiting for something whenever you need the attention. Second, you gain access to a dedicated advisory calls with our experts, and these sessions are focused on helping you troubleshoot challenges, optimize your apps, and make smarter decisions as your environment continues to evolve. Third, you have access to the self paced learning through Quickbase University and our knowledge base, helping your team build skills, scale adoption, and operate more efficiently over time. And throughout all of this, you're supported by a customer success manager who is aligned to your goals and helping you get the most value from Quickbase every step of the way. So it's not just support when something breaks, it's a more complete experience that combines responsiveness, guidance, and enablement. So I'll invite Lavelle up, and he'll take us through a deeper look of the offering. Thanks, Crystal. When we look at support plus, it's structured across three tiers, core, advanced, and signature, each designed to align with different levels of business need. As you move up through those tiers, you'll see faster first responses, more advisory engagement, and a higher level of overall support coverage. One thing we hear consistently from our customers is that their business doesn't stop at 5PM on a Friday. For organizations running mission critical processes, having access to support when you need it matters. That's where our signature tier comes in. It provides 24 by seven three sixty five support coverage. So whether it's a weekend, a late night, or a critical moment for your business, our team is available and ready to help. We've seen many customers benefit from this directly, especially in situations where something needed immediate attention outside of our standard hours, and they were able to get resolution quickly, because support was in place. Ultimately, the goal here is flexibility. You can choose a level of support and guidance that matches how your business operates and how critical Quickbase is to your day to day work. Building on that, one of the key components of support plus is advisory guidance. Each tier includes a set number of advisory calls, which are designed to give you direct access to one of our experts for things like architecture discussions, best practices, or troubleshooting. But we also but we also recognize that every organization's needs are a little different. If you find that you need more flexibility or additional guidance beyond what is included in your tier, we offer the ability to add more advisory calls or even structured assistance packs. For example, if you're on the signature tier and you have 20 advisory calls included, but your team needs ongoing support, we can easily expand that to meet your needs. This allows you to tier the experience so you're getting the right level of expert engagement to move your initiative forward and reach your goals with Quickbase. I'll turn the floor back over to Crystal. Thanks, Lavelle. Alright. So let's bring this to life with a real example. One of our global ecommerce and transportation customers runs critical operations on Quickbase. In their case, they experienced a performance issue that started to slow down key workflows across their business. What made the key difference here was the continuity of support. Our team began troubleshooting during the day, and instead of losing momentum, that work was seamlessly handed off to our overnight team. Because they had 24 by seven support plus coverage, we were able to bring in the right teams, including product and development, and continue working on the issue overnight. And by the next business day, the issue was resolved. For our customer, what that meant was avoiding extended downtime and keeping critical operations moving. And this is a great example of how always on support can make a real impact when something unexpected happens. So with that, I will go ahead and hand off to and bring on stage Lauren who will speak to our specialized services. Thanks, Crystal and Lavelle. Alright. As a platform that delivers enterprise grade functionality, we know that success isn't just about what you build. It's also about how those solutions scale, perform, and evolve over time. That's why we've developed a portfolio of integrate enterprise grade offerings offerings under what we call specialized services. These are designed to ensure your quick based solutions not only meet your immediate business needs, but also align with your company's IT standards, governance expectations, and long term growth strategies. So today, I'll walk you through what those services look like and how they can help you scale with confidence. At the center of specialized services is the technical account manager or TAM. Think of a TAM as your strategic thought partner. This is someone that's not focused on building apps, but on helping you build the right foundation for scale. What that translates to is really just having a partner who's constantly looking across your environment, making sure your applications are performing reliably, your architecture is built to scale, and your data is structured in a way that supports the business. They help you think they help you think through how everything fits together, from integrations to governance, and they put the right foundations in place so you can grow without creating complexity or risk down the line. This is where you really start to shift from that reactive model where you're fixing issues as they come up to a more proactive strategic approach where you're designing for scale from day one, working with your internal builders, platform partners, and even your own even our own professional services. To meet customers where they are, we offer three different levels of our TAM engagement. Our core is focused on high priority initiatives, foundational support, and providing a key escalation point. This is a great starting point for organizations beginning to formalize their approach. The advanced level introduces a deeper involvement in planning and execution, more time embedded with your team, and really a balance of tactical and strategic guidance. And then our signature tier, which is our most comprehensive tier, the TAM is fully embedded as an extension of your team. They're highly proactive and aligned to your business goals, and they're supporting more complex and long term initiatives in real time. But across all these tiers, the goal remains the same. It's helping you scale effectively while reducing risk and inefficiencies and really getting the most ROI out of your quick based solutions. In this quote, I really wanna hone in on the very last, bit of the line. So having someone who not only knows quick based inside and out, but knows our quick base and how we work. When I when I look at this quote, it really captures what makes the TAM so different and frankly just so valuable. Yes. They bring deep platform expertise. Yes. They help solve problem problems and performance issues, and they guide architecture decisions. But what customers consistently tell us is that's not the real differentiator. The real value is that a TAM doesn't just understand Quickbase, but they understand your Quickbase. They understand how your teams are structured, how your data flows across systems, what your priorities and constraints are, and how your organization actually operates on a day to day basis. It's that context that allows them to give you guidance that's not just technically correct, but it's relevant, practical, and aligned to how you actually work. And that's when they become really that true extension of your team, helping you move faster, make better decisions, scale with confidence because the recommendations that they're making are grounded in your reality and not just a generic best practice. I also wanna go ahead and pick out this, quote from Southwest because it really just highlights another critical dimension of the TAM value, and that's turning insight into measurable impact. What stands out here isn't just the guidance that's provided, it's the outcomes that come with it. So you see examples like improving application performance almost immediately, reducing page load times by 20% after just a single conversation, implementing best practices that ensure app stay maintainable and efficient as they scale. But again, the real differentiator here is how that's happening. It's because the TAM understands the unique structure of their environment, how their apps are built, how their teams operate, and how governance works within their organization. It's that context that allows them to recommend optimizations that actually stick, connect the customer to the right resources at the right time, and streamline what would otherwise be complex or slow moving processes. So instead of navigating the platform alone, they have a direct line into quick base expertise, and it's tailored to their environment. That's what ultimately drives the experience that they're describing here, faster issue resolutions, better performance, and a much more seamless way to scale their platform. It's not just support. It's personalized, informed partnership that improves how the entire system operates. So with that, I'll hand it back over to Charlie. Perfect. Thanks so much, Lauren, and thank you, Crystal, Lavelle, Ashley, and Josh for walking us through the entire Quickbase customer experience catalog. So, we have time now for Q and A. So once again, if you have any questions, please submit those in the Q and A box here in the webinar platform. Again, we've got plenty of time for questions. We have some here that we'll get to, but feel free to continue asking those in the chat and the q and a as well. A reminder from this webinar, a, this is being recorded. We will send that out to you all via email tomorrow, but, b, we are also giving away a free pass to to Empower. So once again, just by attending, all of you are automatically, registered. To win, we will randomly select that winner later today and alert you tomorrow of who that winner was. But wanted to just throw up the Empower, info here on the screen as well as a reminder. So that is only a month away, May in Houston, Texas. You can scan the QR code or visit quickbase.com/empower for more info. The full agenda of sessions is live. You can see all of the different ways that we are highlighting our customer experience there at the event. A lot of the leaders that you heard speak today will be on-site. You'll be able to learn more about services and support and everything. Everything that really makes that Quickbase experience great for all of you. And just to capitalize on what Ashley was speaking about before as well, that May 18 date, we have some training and certifications, as kind of a special in person and discounted certification rate. So super cool opportunity to, get some additional training from Quickbase University live in person and take some of those certifications on-site, to kind of add on to your empower experience. So hopefully, we see, as many of you there as possible. But with that, we are gonna get two questions. So I am going to bring everyone back up stage. So Crystal, Lavelle, Ashley, Lauren, and Josh, if you guys could all join me back up here. Wonderful. Great to see you all on my screen at the same time. We love it. Thank you again for all speaking to your different areas of the business, in advance for any questions that we have. First and foremost, I know we had Emma drop in the chat, the link to the catalog that, Ashley, you had discussed around Clickbase University. And we had some questions about accessing that and logging in. So can you just speak really quickly to how to, like, log in and access the actual Clickbase University platform? Sure. You should be able to just go to quickbaseuniversity.com. But if this is your first time accessing it, make sure to anytime that you're logged into Quickbase into your realm, but go to your my apps page and you can click Quickbase University from there. So the first time you access it, that's where you need to go. Wonderful. Thank you. We have a question here. Do I need to purchase support plus, or can I just purchase advisory calls? Yeah. I can cover that. You do need support plus as well. So support so advisory call comes with support plus, and then you can purchase additional ones. Okay. Wonderful. While you're on that note, Josh, what if someone runs out of advisory calls and wants to add more? Sure. Yeah. We can we can sell individuals. That's not a problem. So, yeah, if you run out, we can we can sell additional. Perfect. Excellent. Ashley, looks like you replied to this in the chat, but just so that you can come over the top, are certifications, renewed each year, are they a one time life certification? Yeah. So we were doing certifications that we kept auto renewing because of COVID, but, since we've migrated to our new quick based university experience, if you receive a certification now, you'll see an expiration date after two years when you get your badge. Excellent. Thank you. We have a couple questions here about, where to find pricing information around these services. Yeah. I can probably tackle that. I contact your your AE and your sales team, and they'll be able to to provide it for you for the account. Perfect. Thank you. Let's see here. Can support plus or advisory calls be used to help with quick base extensions? That is a great question as, we just, announced our Quickbase extensions package. So can someone speak to actually, I'm gonna add on to this question myself. Not just extensions, but kind of any new, product feature that we have. Can you guys just walk through how Support Plus might help with that? Yeah. Excellent question, and and thanks for kind of teeing teeing up there, Charlie, for the expansion, for sure. The idea is that any topic you want. So any any specialty on any of our quick based, products will get the right resource on there. So, yeah, no limitation. You obviously have to have it from a license perspective, but, no, the idea is that you can get any of the experts on any of the topics. Perfect. Thank you. Let's see here. We have a question around, how is the TAM different from technical support or my CSM? Alright. That's a that's a great question. So those are kind of three different areas. Right? We have, support, which is gonna fix issues as they come up. We have the CSM that's really focused on your business outcomes and adoption. And then the TAM is really focused on the the technical foundation, how how you're scaling the solution. How is it performing, and is it aligning with what you're looking for for your long term goals? So it's more about proactive strategy and going in and helping you determine how they can provide the most value for you. Excellent. Thanks, Lauren. How do we know who our TAM is, Lauren? That's a great question. So if you've purchased a TAM and you know that there's a TAM on your account, either your realm admin should be able to assist you, but your CSM, as well, is gonna have a direct line. If you purchased a TAM, they're gonna be very deeply involved, with with whoever sort of owns that account on your side, and and you should be able to find them from there. Awesome. Thank you. Lauren, I think another one for you. Lots of questions about TAMs. It's great. Alright. Love it. So earlier, it said, that a TAM knows the business. So does that mean that Quickbase has their own architect architecture laid out with their own software, or how does the TAM get to know the business so well? It's a great question. So at most, our TAMs are only going to have four customers a piece. In reality, they tend to have, even less than that. So we're they're spending a good chunk of their time in with the business. So it's a little bit bespoke because it depends on what the goals are for the business. So for some teams, that means we're tied in with a lot of the business units, like feet on the ground. And other times, we might be a little bit higher up. But we're essentially working with the IT group, whoever's owning Quickbase at your company, to really help determine those strategies, and so they know the business from that perspective. So what are the business requirements? They're typically teed in into your different data systems and integrations and what those goals and best practices should look like. Excellent. Thanks, Lauren. Let's see here. We have a mix of experience levels on our team, some people who are new and some who've been building for a while. What is the right approach here? So I would I'll take that one. I think that's a common situation. So for team members who are newer, app foundations would be the right starting point. It gives a structured foundation, make sure everybody is building in a consistent quality way from the beginning. For your more experienced builders, workshops are usually the better investment because they go deep on specific concepts. Like, they'll go two hours into a deep dive on relationships where you can interact and answer or ask questions with an instructor rather than covering foundational ground. But a common approach we see is running foundations for the newer cohort and then pairing that with targeted workshops for your more senior builders at the same time. So both groups would be growing in parallel. We do also offer some of our live training classes as on demand. So we do have, customers who will choose to do the, the app foundations class on demand and then pick out which topics they would like to discuss with an instructor specifically. Awesome. Thanks, Ashley. We have a question here around AI. We're integrating AI. Can Quickbase handle this? Do you know how to handle? Of course. Yes. The answer is yes. Period. Love it. So so you kinda also not joking is yes. Right? So it feels like a question maybe we should dive a little bit deeper into. Are you talking about your AI in your system, the AI inside of Quickbase that we've launched? So which aspects are we doing? But we certainly have amazing AI features inside of our tools that that you can use. For those who are on the beta program and saw it, it's been amazing. You can get a thirty day trial of it, contact your sales team, and we can certainly do that. In regards to integrating with your solutions, Quickbase has integration points to almost anything. So whether it's out of the box or whether it's custom, we can certainly help you and make sure that we're feeding the right information in and out of Quickbase. So I would be good to say yes. Awesome. Thanks, Josh. And on that quick note as well, we will actually have a webinar centered around AI on May 7. So registration from that will open really soon, so stay tuned for that. But great question to really lead into that. I love to be able to plug our additional webinars live. So, let's see. We have a question here. When limiting app development services to eight weeks, how do you maintain the high level of click based customer service while keeping to the timeline? And is that eight weeks a hard timeline? Yeah. Excellent question. The eight weeks is a project plan size. So I just wanna start there. It doesn't necessarily mean eight calendar weeks. For example, if we start somewhere around the end of the year on holidays, we have to be flexible and people have natural vacations and different things like that. So the eight weeks is our starting point of our project plan. And the new app collabs, there's different sizes, so they will have different hours in them. They're all basically around the same best practice grouping. But for some people that say, my you know, I'm okay with taking a little bit less or I'd like to have a little bit more help. We've we have that flexibility. But to answer the question on how we keep the the quality up, the idea is that we have four very clear defined phases and that we use from our experiences. So, for example, when we are in a design phase, we both know based on the SW how many hours and how many days, we are gonna spend on design. And so we're working with you to make sure that when we send you off to get homework from your individual teams or your tech organization or your data structure, that we all have a very clear expectation of when we should have all that information back. And so as we're building the design document with you and collaborating on that, we're communicating a lot. Then as we move into the build phase, the same concept is we're going to use what we designed from our solution design document. We're gonna start to build with you, but we all know how much time, both hours and calendar, we have to to work through that. And So we're gonna have consistent collaborative conversations to make sure that we're online, and we repeat that through all four phases. So the idea is that we we should never just get to the end and we've come out of a of a dark hole and said, peekaboo, is this what you like? The whole idea is we have very consistent, communication throughout the entire process. Great. Thanks, Josh. Does the TAM have access to internal tools that give them leverage in building apps versus ordinary builders? That one. I love all the TAM questions, by the way. This is great. So the short answer is, yes. TAMs do have extended internal access into into parts of our product to help deliver a lot of the analysis that we do. We don't typically do building in the applications, but it does help guide the building and the architecture for the teams that are doing it. It also helps us stay proactive, with your company. So we can, you know, go in. We're we're constantly doing those looks, especially at whatever the priorities are for for your particular company. And then we can come to you and say, hey. In six months, this is likely gonna be an issue. Awesome. Thanks, Lauren. Ashley, question for you around certifications. Can you talk a little bit about, you know, what is the business case for investing in them and how how could someone, like, make that case internally? Sure. The strongest internal argument for certifications, it usually comes down to risk and scale. So as our solutions for quick base become more business critical for your business, meaning like more people are depending on them as end users, app builders, more processes are running through them, the cost of low quality builds are going to is going to go up significantly. So certifications will give organizations like a a clear objective way to know that the people building and maintaining those solutions meet a defined standard of proficiency. Many of our companies right now and our customers, they already require their app builders to be app foundation certified or app builder certified before they can build an app in their production realm. Same thing with pipeline. So it's just a great measure of of governance. Great. Thanks, Ashley. Lauren, I'm gonna keep the TAM questions coming for you. Can I hire a TAM to replace or supplement a full time employee? So that's a that's a great question. I would say, it really depends on on what that person is doing. Right? It's not necessarily the best. If if you're looking at really someone who is just out there building applications. Right? Because the TAM is really working on those more strategic high level objectives. We do offer other packages, that will allow for straight up building, including different retainer, and blocks of hours. Perfect. Yeah. And Lauren kind of follow-up on that too a little bit. The and and Lauren did a great job of of teeing it up. So just just add other context for anybody who's thinking about it. The TAM is really a thought partner as well. Right? They're they're they're advanced in many things, but they're not just there to say, oh, I want to hire a full time builder come in. The TAM is somebody that's a more elevated concept that's really supplemental to any of your builders or anything that you're doing. So if you were to potentially just use a TAM as just a builder, you're actually missing out, I think, on a lot of really added value that the TAM can add there. So I wouldn't think those are the same. Perfect. Thank you, guys. Let's see. Ashley, I think this one's for you. Is the workshop content different from what else is available in the self paced courses on Clickbase University? Oh, great question. So we have, a handful of live training courses that are available on demand. Like, we have our relationships course that's available on demand, but it also is live training. But the self paced content on Quickbase University is designed to really give you a broad foundational coverage at your own pace. The workshops go deeper on a single coverage at your own pace. The workshops go deeper on a single concept in a live interactive setting, so you really get the value of having, instructor and an expert there with you to be able to answer questions. The formats are complimentary, though, so we do recommend doing a blended The formats are complementary, though. So we do recommend doing a blended learning approach, which would be taking our instructor led training classes and then blending those, with our learning paths that are on demand or for just in time training. You can just search up a keyword like how to create a one to many relationship, and you can find a two minute video on on how to do that as a refresher. Awesome. Thanks, Ashley. Lauren, I think kind of following along to the last question that you answered, someone's curious about, like, when you actually need a TAM. You know, can you talk about, like, what within the business would indicate someone would need a TAM? Yeah. That's great. It's a great dovetail into what Josh just finished there. So, you know, kind of along the lines of, like, it's less about building. And when Josh talks about thought partners, sometimes when I talk about it, I'm I think of it like, hey. We're looking at the country map and not necessarily the city map, right, as sort of an analogy when we're looking at the system. But I would say, like, if you wanna know, like, what sort of triggers where you you might say, hey. I could probably really use a TAM to support my account and my solutions and what I'm growing. I would say, you know, do you have multiple apps? Do you have multiple teams that are building multiple apps? Are you hitting performance concerns? Are you having an increase in integrations and other systems that you're talking to back and forth? Are you starting to hit that question of, you know, how do I govern all of this that I've got going with Quickbase? I think those are those are a lot of the key markers that we look at. Awesome. Thank you, Lauren. I'm seeing just one final question here, so I wanna do a last call for any final questions. Again, feel free to submit those real quick in the q and a, and we will get to them. But if there's nothing else, we have one question here, and it is around, kind of like AI and the, you know, security and compliance around the Quickbase AI tools. So that is something that I'm actually going to, a, selfishly plug our webinar at the May where we're really gonna talk about that, AI package within Quickbase. But, b, we will have your, CSM follow-up with you directly. I just wanna make sure that we're fully understanding kind of, you know, the use case, how you're using Quickbase, which AI tools you're using, things like that, to get you, like, the proper answer. So we will follow-up with you directly on that AI question. While I was saying that, we had another one come in. So we have let's see. Are the options that were discussed today the only service and support options available? Oh, great question. No. So we do have, a catalog where we are what you saw today is a vast majority of that. So the idea is that we should be able to provide you with a menu that you can choose and get some best practices. But, no. If you need better very specialized solutions or something of that nature, or even large or small, if you want, you know, just a couple of hours and it doesn't quite meet what we've just described here, we definitely have additional offerings for you. Perfect. Alright. I think that is it. The question queue is cleared, which rarely happens on our webinars. We got to so many questions today, which is amazing. So, thanks everyone for submitting the wonderful questions and for being here with us today. Thank you to Ashley, Lavelle, Josh, Lauren, and Crystal. I keep thinking I'm gonna forget someone when I list all of your guys' names. This is the most speakers we've ever had on a webinar, and I love it. It was great. Thank you all for being here and walking us through the Quickbase customer experience. Once again, final reminders from me, we will send this recording to you all via email tomorrow, and we'll also let you know who the lucky winner of the free Empower Pass was as well. So with that, thanks again, everyone, for being here. We hope to catch you soon on our next webinar or at Empower in Houston. Thanks, everyone. Have a great rest of your day.