Name: Ask Me Anything: A Live Discussion with Quickbase Leadership
Uploaded: 2026-02-19T17:32:12.350Z
Duration: 58 min 4 s
Description: Ask Me Anything: A Live Discussion with Quickbase Leadership

Transcript for "Ask Me Anything: A Live Discussion with Quickbase Leadership": Hey, everyone. How's everybody doing? I'm Ben Simon. I'm the senior manager of community engagement here at Quickbase. Welcome to the ask me anything, a live conversation with Quickbase leadership. Really excited for today's session. Wanna just make sure of a few housecleaning items before anyone asks in the chat. Yes. Today's session will be recorded. We'll make it available on demand within twenty four hours after the webinar is over. We'll send you a copy via email so that you have it and you'll be able to access it. You can ask questions at any time. Just know that as we've done with other webinars, there is a q and a box and a chat box. By the way, the chat box, make sure you go in right now, tell us where you're calling in from, share your favorite Olympic event. Mine is Skeleton. I think those guys are nuts, for doing that, but, I I love watching the Skeleton. There's the chat box where you can throw in some chat, throw in some GIFs, and then we also have a q and a sec, box. So if you wanna have a question go into this ask me anything, make sure you're using the q and a section. We did get a lot of questions. Thank you so much to everyone who brought questions in advance. As a result, we're doing a couple of things. We are gonna combine a couple of questions together because they were around the same, ballpark. And there well, there's no way we're gonna be able to get to all of the questions. So what we're gonna do is our leadership team is committed to doing a blog. We'll have a blog that goes live over the next couple of weeks for any of the questions that we're not able to get to you today. We're also doing a giveaway today. So we're gonna be having one free all access pass to Empower that we will pull from those who who are attending today's session. We'll notify the winner via email, and then I will be posting something in community later today, congratulating the person who's get getting a a free registration to Empower twenty six in May. Alright. Enough of me talking. I'd like to first, welcome our first ELT member onto the stage. Welcome, Josh Allen. Hello. How. are doing, What's? up, Josh? Good to see you. I feel like, I need. a I wanna we should get Price Is Right music for the next time so I could like, I wanna be able to say, like, come on down. Josh, why don't you tell tell the crew a little bit about yourself and then share your favorite Olympic event? Yeah. So I'm Josh Allen, chief revenue officer here at Quickbase, which so I'm responsible for our sales organization. Been here for a little under two years. It'll be two years in in April. So it's been it's been a fun time to be able to kinda transform how we wanna run our sales operation. And I know there were some questions about that that that we'll get to a little bit later. Favorite Olympic event is easily this is best on best ice hockey. I'm a hockey nut. I love hockey. I still play every Friday. My daughter's a hockey player. So I'm fired up for The US women, to go head to head with Canada this afternoon at 01:00, and then, really hopeful that The US and Canada meet for the men's final on Sunday morning because that will be an epic event, for any hockey lovers out there. We almost lost both of them yesterday. That was. We did. Almost is the keyword. because it's like in best on best tournaments. It it you know, one game elimination anybody can win, but it's, it's been such great hockey and fun to watch. So, Josh, what's an initiative or feature that you're most excited for 2026? Yeah. I I just everything that our product and edge teams are working on to make Quickbase more accessible to a larger group of people to be able to come in and work with it and build. So I'd at Empower, in particular, but even in, like, the coming weeks and months, you're gonna hear so much about Quickbase intelligence package, which is the AI layer that we're putting over Quickbase core, some of the work that's happening with our our vibe coding beta. It's just like it's bringing I think what Quickbase has done really well historically of having a strong, secure, well governed back end, but making the front end easier to interface with so you can build faster, build more securely, be a little bit more creative in how you're you're testing things. I'm so excited for bringing this to life because I feel like we've been talking about it for for some quarters now. We can just make Quickbase more accessible to a larger group of people. Agreed. Yeah. That's awesome. Thanks, Josh. Alright. Next up, let's welcome Kelly Hall, our chief customer officer, to the stage. Hey, Kelly. Hey, Ben. How are you doing today? I'm doing great. How are you? I'm good. Thank you. Why don't you tell the crew a little bit about yourself? I I think a lot of folks that were at Empower, they got a chance to to see you on stage in New Orleans. But maybe you can for those that didn't, maybe you can give an introduction and tell tell the crew about yourself. Yeah. Also, I'd your favorite. Olympic event is, of course. Excuse me. I'd love to. My name is Kelly Hall. I'm the chief customer officer here at Quickbase. I just had, I think, my eighteenth month anniversary, so just a year and a half here at Quickbase. Loving it so far. Love our customers. Love the impact that the product can have. And favorite Olympics for I may date myself. Although I have two young kids, so I haven't been able to watch a lot of the Olympics. But I for decades now, I'm I'm still slightly obsessed with Dorothy Hamill from my childhood. And so figure skating a 100%, it's it's magical to me. I don't I don't I just I don't understand how they can do it on these cute little blades. And it's again, watching it for me is is like watching, you know, a majestical ferry. It's just I mean, I did you you have a Dorothy Hamill haircut at one point? 100% did. And maybe I will pull out the third grade picture and post it on the cruise so everyone can see. It's not a good one because my mother actually cut it herself, which was pretty pretty common back in the days, but we we and maybe we'll post a picture. It's that's your that's your call. That's your what's a what's a feature initiative that you're most excited about in 2026? Yeah. I mean, I don't think anybody's more excited about the product road map and what Marcus is is working on and and John Kennedy working on that that Marcus will touch on later. For me, a little more holistic is an initiative that we have across Quickbase for every function of the company, and that is driving more rapid time to value for our customers. And so every function right now is really whether it's sales or product or CX or marketing, how can we evolve our engagement, our processes, our product to make sure our number one priority is driving value for our customers quickly. And as a chief customer officer, somebody who has they've been in a role like this for decades now, seeing an entire company rally around the recognition that the most important thing is the value realization for our customers is the first in my career, and I think will be highly impactful for our customers to make sure they're getting the products, the processes, the resources quickly at their fingertips so that value realization can be recognized, and we can positively impact the business outcomes that are needed. That sounds great. Yeah. I I'd agree. And I started out as the CSM at Quickbase, which you know. You know? And so it was always that was always one of the best things about being able to work directly with my customers was being able to help them quantify the value of Quickbase, which isn't so easy to do right away. Thank you for for for being here, Kelly. Alright. Let's move next on. Let's let's let's bring out Allie Reinders, our chief marketing officer. Hey, Allie. Hey, guys. How are you doing, Ben? Thank you so much for doing this. It's really fun to spend time with customers today. I appreciate it. Yeah. Great to have you. Why don't you tell why don't you tell the crew a little about about Ali? Alright. Well, I did get the Dorothy Hamill haircut and underestimated how bad that would look with extremely curly hair. So that was a really big mistake in my teens. I'm the chief marketing officer here. I'm coming up on a year in spring, and it's been really exciting time. I don't wanna reiterate what everybody said, but watching this product road map. So my big excitement in this role and with the team that we've got in place is bringing that to market. Right? Just making that, really well understood and well, received by, customers and prospects. And it's as a head of marketing, having a a really good product with new additions and new acquisitions, it's just it's really it's a huge advantage and a fun job. So happy to be here. Is is figure skating your your event? You led. with the Dorothea and stuff, know I wanna make sure we yeah. No. I love just because it's so rugged and dangerous, and I have loved the women's freestyle skiing and the women's downhill. Like, I just like, Lindsay and Aileen, and it has been just crazy to watch and exhilarating. And I love these women in these, like, just high risk, really fun, extreme looks to me like extreme extreme athletic prowess. I've loved that. Yeah. There's something about the Winter Olympics where it's just like everything is super it seems like super dangerous, and then there's curling, which is the opposite. It's a bit of drone. Right. So crazy. What what about this year for for for 2026? What are you most excited about? What's the feature or or initiative. you're most excited about? Yeah. Well, for me, like, because it's just a big part of what our group builds and and builds around all year long is is Empower. So we're so excited for Empower May down in Houston. We've already got, like, Tropicana and Bristol Myers Squibb and Toyota. We've got all these customers talking and then many, more in, I think we got, like, 24 breakouts, deep dives in product. It's just an exciting time getting all these customers together and just sitting at the tables with them all and and, listening to their unique and, fantastic use cases. They're really different across every business. I I I I just love the excitement. That's sort of a our customer base is, more into it than any any company I've been in. There's, like, a product love that is intoxicating. So it's, it's definitely gonna be in power. Yeah. I would agree. And Empower so I I started at Quickbase in 2018. Empower in Miami in 2019, that was my first Empower. Yeah. That was what woke me up to, like, how special this product and this community was. And then it was so nice to be able to, you know, come full full circle after COVID and not having Empower for so many years to last to this last year where we got together in New Orleans. So I'm excited just as excited as you are. New Orleans was so fun, and and that was the month before I started my job. And I went down to that Empower, and I had the same thing, Ben. I was like it was probably a week before I I I started, but I had the exact same thing. It's total confirmation for me about this community and this this product. So I I had that I had a similar experience to you. Yeah. Well, awesome. Thanks for being here. Yeah. Alright. And last but certainly not least, let's bring Marcus Torres, our chief product officer, out on stage. Hey, Marcus. Hey, Ben. How are doing? And hello. how old were you when you had your Dorothy Hamill haircut, I think is the first first question I. need to ask. know, funny. You took my joke because I was gonna say I didn't have the Dorothy Hamill haircut. But, yeah, I I remember her, but, no haircut applied. Well, why don't you tell. the crew a little bit about about yourself? So, obviously, I'm the chief product officer here at Quickbase. I've been here about nine months, nine or ten months at this point. And, look, I'm I'm excited. The reason why I joined Quickbase is this is the problem I always wanted to solve, which is I've worked at other companies, you know, that and I own the platforms that allowed people to innovate and really build the kinds of custom solutions that help you work the way you wanna work, but never to the degree. It was always more on the technical side. It was always more around people further away from the business and further away from the problem. And this is this is the problem I've always been passionate about. And I, you know, I joined Quickbase, and I I'm excited about the innovation that we are currently under. I'm excited to, you know, really reimagine Quickbase for the future so that we can all give that power and that that value to all of you. And, yeah, I'm I'm just excited about it. Awesome. And what's your favorite Olympic event that you've seen this year? So I'm maybe it's, you know, me, but I've always liked curling. Now everyone's into curling because people are getting mad at each other and touching stones with an extra, like, fingertip or whatever. But I've always, like maybe I'm just a a, you know, kind of a dork at heart, but I've always loved curling, and I I'm glad I'm seeing a lot of love for curling within the within the thread here. Yeah. Yeah. I I I never understood it, and then this was the first winter Olympics where I actually tried to fully follow it. And now it's like there's all this yeah. It's it's it's getting heated between some of the countries. What's what's something about what's something you're excited about for 2026? Well, I I I'm definitely excited to meet a lot of this community in Houston. But, you know, in my core, I'm a product guy, and I'm just really excited about some of the innovation that we're starting to deliver. And you'll see more and more of this very shortly as well as lots of additional launches this year. And it's really rooted in in one thing, and I think, you know, my peers can attest to this. When I came in, I believe our job is to deliver value for all of you. And as a as a technology company, as a platform company, I believe that's through product and not simply through, you know, different, you know, kind of guides that we can give you or different services we can give you. But I really want to deliver a different kind of experience, a different kind of quick base, not just for the applications you know and you've and the value you've already received from us, but really about preparing for the way of working in the future and how we can deliver that in a seamless way to all of you so you can you can work the way you want. And so excited about all that this year. Yeah. There's a lot of change. A lot of change in the air. Well, thanks for being here. Marcus, Josh, Kelly, Ali. Alright. Let's get to it. Let's get to into some of these questions. So, Marcus, first question's for you. What's the what major area of the products are we gonna see the most investment in 2026 and beyond? What do you see for the future of Quickbase in the next five years? And especially as vibe coding is becoming increasingly popular, do you feel like it's a threat to Quickbase? So I think let's just take, like, the the broader, you know, revolution that's happening now. Everybody on this call, I'm sure, is leveraging AI on a daily basis. And whether we're talking about vibe coding, whether we're talking about, you know, various agents that you may or may not be working with, and maybe a cut a bunch of you have built a custom GPT. The the reality is it's not so much just that technology is changing. The way of work is changing. Right? And and if you look at sort of the space that we're in, you know, I've I've had people say, well, this is a threat to Quickbase. Right? Like, I can go and I can use AI to create, you know, a custom application or, you know, a custom workflow, custom way of working, very quickly. And what I would say is then our historical, like, depth and advantage, which is, you know, governance and scale and trust that all of you have in our platform, imagine that where now everyone really can start to innovate within an organization. That creates lots of fragmentation. That creates lots of security risk. That creates lots of concern of a, like, old, like, problem, which is, hey. People are off doing whatever they want. There's no way to understand this, control this to get value from it. The know, in a in more of a compound way. That is we we have done that, you know, at scale. We've and now we can do that where we're gonna bring vibe coding experiences. We're gonna bring intelligent capabilities and agents and and really kind of prepare for the next wave of working. But we're gonna do that in a secure way, in a governed way, in a in a observable way, and in a way that, really is trusted. And so that fragmentation and that risk and that security is now not there because you have a trusted platform that's been around for a long time versus, say, a brand new, you know, kind of platform that may get traction for one thing but doesn't have the security and the depth on the governance on the other. And, you know, to Josh's point a little bit earlier, we're not gonna do that by simply saying, hey. We're gonna give you all those things, and we're gonna say that stay the quick basic. No. But we wanna give you next generation experiences that keep you engaged, that work with the the technology of today and of tomorrow. And I think that's we're really excited about it. And I you know, if if you go and you look at a lot of these other platforms, they have you have to bolt on a bunch of different things in order to get to some of the holistic platform that we have today. So, you know, you'll see very very shortly experiences that blow your mind. You're like, man, that I am surprised that's that's Quickbase. But it will have all the security and all the provisioning and all the the the kind of rules and and power that you're used to. So really excited about that. I think that is the future. And, you know, there's lots lots of work for us to do, including, you know, agents and all of the things. But, you know, the great thing about this community is we'll do that together and are gonna love your feedback and and, you know, you're staring along the way. Yeah. I'm I'm excited to see where we go then. Yeah. I think a lot of folks would agree too that the sort of the the core capabilities that the Quickbase platform offers with governance and control, is gonna be core to how we adopt and and and how we bring in all these new AI features. So I think that's gonna be, something that's fun to watch. What about, taking a a takeaway for or a step back from from AI specifically and some other product questions that came in? K. Grid reports. This was a big, this has been Greg Grid reports was something the community has been asking asking about for as long as I've been in the role, as long as I've been in at Quickbase. What's the road map and commitment for achieving full feature parity with legacy reports, including, like, things like row height, multi line text visibility? There's been there was a bunch of questions that came in. We tried to sort of group them together around around grid reports. Do you have an update there? Yeah. I you know, I think the very first thing I wanna start with is is our approach to GA. Right? Because I think there's I think there's been comments and sort of framing in the past, and I wanna I wanna be clear with what we're doing with with kind of GA and grid reports. So, the first is to give maximum flexibility. We will not be changing the default experience for existing apps. So instead, grid reports will, you know, will remain something that any new application will do by default. You can continue to opt in. But if your current experience is working for you, you won't be forced to change. And I think that was a a difference from what I understand was said before, which is, hey. We're gonna get it to GA. Everything's gonna change, you know, overnight, and you're somewhat kind of forced into that. We, you know, we think it's it's about choice. Now I what I will say is the future of of a grid report type experience, let's call that a spreadsheet like experience, is grid reports. And so that's where we're gonna be invested in. That's what we're gonna be ultimately supporting. And so you can you can maintain, you know, the the view that you have. But, really, the innovation and the support is gonna be be with greater reports. And like I said, all all new applications will will leverage that experience. You know, there's I I've been in platforms for many, many years, like, probably twenty years, if if not more. And I think one of the challenges that any platform faces, especially with a a vibrant community, an innovative community, a community that, like, as I like to say, can sometimes put a chair on the ceiling. Like, there's no point putting a chair on the ceiling unless you're at the MoMA or something, and that's some art I don't understand. But, you know, is that there some of those use cases are really hard to say, yeah, I'm gonna support your ability to put a a chair on the ceiling while we continue to innovate and move fast. And so, you know, what we believe is when we build new experiences, we're really looking at what is the best experience we can give you, taking into account performance, taking into account, like, the primary, like, problem we we're trying to solve. And so we're not necessarily looking for, like, parity of every single thing that you you that was in the past for lots of good reasons. Maybe something like one feature actually causes performance issues for a bunch of other folks. Like, for us, like, okay. That's a trade off. Like, that's that's building product. That's building software. That's that's life in in in many ways. And so what we our goal is to deliver a better experience, period. Full stop. We we there's number of you I've talked to over the course of my time here. You said, I love you. I I like, I love the power. Look at this amazing, you know, kind of table report that I use, and then you tell me, oh, but I can't get my executive to use it, or I can't get my other teams to use it. And because it's not that better modern experience that that people expect in today's world. So there is a balance there, but that is exactly why we're giving you choice. But what we hope you are as part of this amazing community is, like, you know, I wanna say, like, don't be afraid of the change. Like, help us embrace it. Help us embrace it with, you know, broader parts of of your community, both, you know, within your company and outside. And and so that is really the the plan going forward. And, you know, we're gonna continue to innovate. We're gonna continue to add different things. And, specifically, I wanna tackle the, like, row height beyond the kinda current limit. So legacy reports allows for the full text of fields to be viewed. And the we have, like, dozens of multiline text fields that exceed that current max view limit in grid reports. During testing, what a bunch of you told us, we're missing key information because it was not displayed in a row, and there was no indicator of the additional text being outside that visible area. So then you've reverted to legacy reports. Like, we have enhancements planned to better handle overflow content to making it clear, to making you allow you can you can see it or it can be more visible and provide a more intuitive way to expand the cell. And then we're also adding custom line height options in the future. But I what I would say is, like, fundamentally, we're leveraging performance, you know, a clean, modern experience, and we think some of those changes will will be the balance between, say, the old and and the new. But like I said, you always have choice. Right. Okay. Well, thanks for the detailed response on that. Alright. Let's move on to the the Juiced acquisition that folks are excited. So Quickbase extensions. What are the what are the options for Quickbase extensions? Like, are there discounts for any different plan levels? Can customers try out the new extensions just to see if they're a good fit? I think this question actually could be either for for Josh or for for Marcus. Marcus, don't know if you want to I can do the plan stuff. I don't know if you want to start with, I'll start there. So from plan standpoint, we have three options. We have what we're calling our extensions core option, which is $3,600 a year. We're doing it based on transactions, so like how many transactions. So for instance, it comes with, we'll call it, a six pack of plug ins, which are the ones that we have kind of put through our own security review paces. So that's the e signature plug in. It's the, courier, which is the workflow grade email, via SMTP. It's QB maps, which is advanced mapping and routing. It's Excel docs, so Excel doc generation. ExactForms Plus, which has been their most popular plugin of all, which is, it helps you generate a word or or PDF doc. And then there's two way SMS. So those are the six plug ins that come within every package. And we decided to bundle them all together because they're they were the most popular plug ins that that Juiced had when we made the acquisition and also what people were asking for. So we put those six plug ins into three packages, Extensions Core, which is $3,600 a year Extensions Pro, which is $10,000 a year, and that comes with up to 500,000 transactions. And then we have our Extensions Enterprise, which is really for our highest enterprise usage customers. That's $20,000 a year and comes with up to a million transactions. So the best way to think about what a transaction is is if you're using, say, the SMS functionality, it would be the the text exchanges back and forth would constitute a transaction. So we've we've packaged it that way. We're trying to give kind of the best functionality that we have within Quickbase extensions in those, and then we're gonna bring more of the plug ins online as they go through the security process, kinda one by one. And, Marcus, I don't know if you wanna touch on the like, how to how to try it, how to use it, sort of what that experience look like looks like today. Yeah. So one, maybe let me just kinda start with the extensions themselves. What we found and I would say this is, like, the the breadth of the extensions that we we are adding from Juiced. If any of you are kind of existing customers of Juiced prior to that acquisition, there was a few more. But what we found was these were really the ones that delivered on that promise of, you know, broader in you know, document intelligence and, you know, from a from an overall robustness of of the extension. And so when when it comes to really what I'm trying them out to to try to understand if this this delivers value for for us, like or for you. I'm sorry. Let's the the team is, like, well prepared to to help walk you through, to enable you, to to support you in any of those kind of explorations. And specifically, one of the questions I get all the time is, well, there was document generation in Quickbase, and now, you know, we have exact forms plus and some of these doc gen capabilities. I really see that as if you're scaling, if you need more advanced capabilities, this is where the juice plug in comes in very handy. You know, our doc gen was relatively basic. We try to ensure we had that basic capability in the platform. But what we see with our customers is that these these broader extensions really eliminate a bunch of that work for you. And, you know, we're gonna simplify some of the setup and configuration of it, but it really is allowing you to scale with those document intelligence and generation capabilities. Yeah. I think one of the things that's been a little bit of a or it's been a change for for those that are were used to the Juice extensions was the way that Quickbase is, like, bundling them together. So has there been any consideration around sort of the having an a la carte option? You know? And it's not just specifically to Quickbase extensions. So, like, if you're a customer that really wants all the ALM features, but you're not really interested in anything else that comes with the higher tier plans or solutions API is another one. Like, has has there been any consideration to making things more like a premium add on, or is it, like, you know or is that being discussed at all? Yeah. I'd like our our pricing and packaging is is very much it's a dynamic conversation. It's it's I know sometimes from the outside, that may look static, but I can I can assure you that it's it's always being discussed? And we do have to make decisions in conjunction with the product team around, like, what actually is a feature that we would put into one of the groupings that one of the package groupings that we have today versus would we sell this separately. And so, for example, what you what many of you have seen when we acquired FastField in 2023, we have continued to sell that separately. There's not a there's not a bundle where that gets pulled in and offered as a a part of a whole package. It is sold separately because we are typically targeting a different type of user for that. Quickbase extensions is a plug in add on to the packages that we have today. It does require that you be in either a business or enterprise package. In large part, it's because when we're doing our r and d investment and the innovation and the work that happens there, like where we're spending money, where we're spending our dollars to go acquire new technologies to implement, a lot of that is gonna live in our our business and our enterprise packages. Like, that's just where the investment has to go for the customers that are truly starting to maximize their usage of Quickbase and their dependency on it as a platform in their business. So there will be things that we continue to innovate and release within within Teams. But I'd also be careful about a la carte can sound nice. Over time, it can get very expensive. So it's like so long as we are innovating and putting it into the right packages for the right types of customers, I actually think it tends to be more beneficial from a purchasing standpoint, like what you're procuring and what you're trying to bring into your business than if you're buying just kind of one offs over a long period of time because that that adds up and it can get kind of messy on an invoice. Yeah. I really wanna talk to Comcast about getting an a la carte for things I wanna things I wanna watch and channels I don't really care about, but we don't really have that option. Marcus, question on AI. So in the Realm policy section, it's there's an everyone or no no one setting. Has there been any consideration to allow for, like, Realm or app admins to to have access to it and not the general users? Any anything on, like, being able to sort of separate out permissions with AI? Yeah. A 100% it's coming. So you'll see by April 1 that you'll have a full kind of granularity around AI being able to turn it on and off for not just individual users and groups, but additional granularity. We know that's absolutely required and essential. And kinda to the the front side of today's conversation. We wanna make sure that when it comes to AI and it's, you know, it's it's the value that it's giving you, but also the power of the security that comes with it has to be governed in a way that works for for you and your business. And and so that's absolutely coming in. We actually delayed our our broader launch, I would say, of various AI capabilities because we said no one's gonna turn this on if they don't have better control because this, you know, all or none doesn't work within the context of the enterprise. And so we're absolutely changing that. And and so that's coming very, very shortly. Yeah. That'll be that that'll be a good change. I think a lot of folks will be more welcoming of, you know, trying out AI if they have more control. Alright. Let's let's let's change over to a little bit more around some of the questions that we've got around customer experience. Couple the the we packaged a bunch of these questions together because they were kind of around the same thing, but it seems to be there's a lot of questions around, you know, Josh Kelly. The folks are getting a new salesperson, a new CSM, a new customer success manager. It seems like year in, year out. And then they're having to reexplain what it is that they do with Quickbase each time that that happens? It can be a little bit exhausting. Is there anything that Quickbase is working on that can help with having fewer handoffs or just smoother handoffs? Kelly, And, you wanna start? yeah. Sure. So 100%. I mean, even when I joined and looking back at kind of the customer interactions, saw a fair amount of changes happening every year with account ownership from a Quickbase side, and we have changed that. And, hopefully, coming into normally, you would see that mass change at the start of the year as territories were realigned. Now I'll be incredibly transparent. What we used to do is as sales territories were aligned, we had CSMs aligned to our account execs. So when a change was happening, you weren't only having a new AE. You were having a new CSM as well, which creates issues for continuity. And so, we also and Josh will probably touch on this. We had kind of broader sweeps of changes in in past years. And so in 2025, especially from the CSM side, we did have to realign accounts. We actually hired a significant number of CSMs. We hired 12 new CSMs in in 2025 to have better coverage to make sure all of our customers were getting a level of engagement. So we did have some changes in 2025, and that was because we were decreasing the size of the book of business of the CSM so they could pay more attention to the customers. And so but we have stabilized. That was done and completed in the summer. And as either territory changes are happening, we are no longer moving the CSM as well for the sale sole purpose of continuity for you. So we understand your business, so there is consistency. The only time you should see a CSM change is if we have a CSM change role. So they leave the business. They move to a different part of Quickbase, but our intention is to to keep that, those relationships in green, the knowledge, that our folks have about your organization, the your use cases, the outcomes you're trying to generate, to be able to provide value and you not have to spend your time on that. I will just add to that. We've also made a significant investment in tools in 2025 to make sure that all of the knowledge that you are sharing, that continuity is captured. Where it was kind of centralized to the CSM, we didn't have a broad spectrum kind of process and tool set to make sure that even if somebody we've had we've had a baby boom in CX. I think we've had 25 babies born in CX in the last eight months, and so we had a lot of maternity and paternity leave coverage. Because of our tool staff, there's less about, okay. What are you doing? And more we've captured all of the information so we can you know, when there is coverage for something like a a leave of absence, you're not you, the customer, are not feeling the impact of somebody new having to come in. Yeah. So, Josh, And know if you want to talk on the sales that from. my yeah. And I've totally seen that from my side too. The the investment in the tools, the amount of documentation, being able to pull in calls, like, should there should be a much smoother handoff capability. Josh, did you have anything you wanted to add on to that? Yeah. I would add. So we've we've, we've turned over about 80% of the sales team in the last six quarters, and that is a feature, not a bug. I think a lot of you have had experience with I I I think Quickbase was a little heavy on the price increases for a while and and price increases for the sake of running price increases, not for the sake of driving original, additional value to customers. I needed people on the team, frankly, that just had the skill set to be able to actually value sell and show up and talk with a customer and understand what types of problems they needed to solve. So so we have had a lot of change. So there are most definitely gonna be experiences where you've had an AE show up that you hadn't talked to before. I will say coming into this year, so coming into 01/01/2026, we maintained 90% of our book with relationships from the year prior. So we carried that over and that was very much by design. We want to keep as much in place as we possibly could so there's continuity of relationship and not having to start over too often. But even in the situations where you are having to start over, we've implemented a tech stack between Gong and the information that we're capturing there of all conversations, plus how we're using AI and enterprise chat GPT to very be able to quickly distill down a bunch about the customer, who they are, what they do, what their primary use cases are, why they've chosen Quickbase. Like, you can get a synopsis about who somebody is and how they're using it very, very quickly. And so the ask and the intention is that before anybody shows up on a call for the very first time, they have a baseline understanding of who our customer is, what they're doing, why they're using it, how they're using it, and some of their recent history. So we can just be a little bit smarter with with how we show up there. Yeah. Thanks, Josh. Thanks, Kelly. Ali, question for you. What's something that the crew community does that inspires you? And speaking of community, any plans to bring back a hackathon or something similar at Empower for future events? The the appathons, the hackathons have have always been really popular Yeah. at at at some of the legacy Empower's. Yeah. They have been for sure. I'll tell you, you know, every company that I've worked in has had some form of custom customer community. What inspires me most about this one is that it's not marketing run. This is I mean, you know, I've had my hand in this for years and years and years, but here, this is so authentically customer driven, customers helping customers, customers growing with and training other customers. It is just, for me, the most sort of inspiring and authentic group of people out there helping each other every single day get the most out of their software in the business. So I I love seeing that. So that that was a big change for me here. So that that would be my my answer to your first part of your question. The second part, I know those have been a huge part of Empower. So our CX team does create some opportunities for this. We, for our upcoming Empower, are doing more sort of training and certifications in that slot that had that because that was a really big ask from our customer base last year, and we had to sort of find the space for it. But we are toying with sort of a sort of a vibeathon, like getting everybody involved in some kind of vibe experience and and hackathon experience potentially at this Empower. We do know with certainty that in our Empower Pro, which has a lot of our really our more technical users and it has a much bigger audience, that's where we're probably going to bring it back. So that would be more of our fall experience. But, you know, I I love the fact that that people adore it, and I would look I'm happy to look for other places and ways to create that community environment to have the hackathons. Yeah. It's a it's a tough thing to balance. Right? Because you've got you wanna it's like what I say I say this to the folks in the community all the time too. It's like we've got really experienced Quickbase builders who just wanna go deep as deep into the products as they can at Empower, but then they're not fully realizing just how many folks we have at the other side of the customer journey. And so we wanna use Empower for that to for. training. That's that is totally it, Ben. It's just getting yeah. It's appealing to the entire customer base, which sometimes means that large event is not the best place to do it. Because at that event, people can pick their tracks that align with their specific, you know, requirements and needs for using the platform. But it's creating those micro moments where with micro smaller parts of our community where we can create the right hackathon or the right experience. So yeah. Good point. Alright. Let's let's take in some questions that came through today. I'm gonna ask my my team that's working backstage if we can start pushing some questions onto the screen. Alright. Is there a this came from Laura Thacker. Hey, Laura. Is there a a road map for enhancing the extension tools based on a road map that Juiced may have already had and started working on, some continuity. Yeah. I I would say there there was or there is a a road map for Juiced. The I I would say right now, the priority around the Juiced extensions is actually just tighter integration with within Quickbase and the existing platform. And then, like, all products, we we have our, you know, we have a road map. What what I would say is we are not expecting any net new extensions that are, you know, kinda bubbling up but really enhancing what we we already have. Yeah. And, also, just for in case you didn't get a chance, for anyone who's on this call, we did have a Juiced Extensions webinar. I believe that's one of the resources that you can see in this webinar that you can go and you can access. A lot of there were there were a lot of questions and answers. We also had a crew meetup last week or the week before where we had a few folks from Juice join and answer questions. Okay. Let's do let's let's another, juiced webinar in the March. another Juice webinar coming March. Okay. A lot of Juice a lot of Juice coming to you. Alright. What's another another question we can get onto the screen? Alright. It's coming from Robert. Is AI intelligence package going to cost the customer extra? I can start. The short answer is yes. The longer answer is we're still figuring out exactly what that looks like. It's probably going to be in the range of 20 to 30% of a premium on top of what you're spending on Quickbase today. And it's it would we're in beta with a bunch of customers now working with them on their business on building their business cases for is that is that premium worth it? Is the your ability to go faster, get access to data in a way that you haven't had access to it before, build faster, create more, analyze data in a way you haven't seen it so you can make smarter decisions that allow your business to do things differently than they are. That's what it looks like. There is a and Marcus can talk to it more intelligently than I can, but there's also there is a real cost associated with with what we're layering on for AI functionality. As as all of you know, kind of the token economy and what that looks like, which is changing all the time. But for us, there's a different cost associated. There's also an enormous benefit that we think a lot of our customers are going to get by being able to layer on not just an agentic experience that will come with Quickbase Intelligence, but the feature set behind it. It's pretty powerful. And I think as we're seeing in the right hands, it is extremely powerful. And it allows for a usage of our product that is an absolute multiplier of being able to produce insights that the business didn't have access to before. So, yes, there is an additional cost associated with it. We'll have that available a little bit closer to when it's when it's GA, which is, right now scheduled for April. Josh, maybe the one thing I would potentially add to to what you're saying and I think for everyone out there, like, there is a real cost to to using AI. And, you know, that is that is not it's not immaterial. Right? And I think there's lots of articles of folks, you know, even engineers that are leveraging things like Copilot and, you know, kind of code AI code assist, and the the cost is is not not minor. That being said, what I what I would say is our goal is really to align that that cost with the value you're receiving. And specifically on the build side, we're trying to eliminate it on the build side. We want you to be able to build and leverage AI to go faster and easier on our platform. And, you know, there's obviously limits to that, but what we're trying to do is really enable that type of building experience to be really minimal because, ultimately, that value is when yourself and your organization uses that more broadly. You know, we have to get through the beta and all that kind of things, but that is some of the premise there. Yeah. There's gonna be it's like it just feels like every week, we've got something new that we have to talk about with the crew about either like, there's so like, it's always been quick changing. Like, there's always been rapid change at Quickbase, and I've never seen it like like it is right now because of what's going on with AI. And so I think the intelligence packing package stuff is gonna be really interesting to see where we go with that. Okay. Let's do one more, and then let's let's try and get one more question from Daniel. How does company growth look? We love Quickbase. We want to stick around far into the future. I agree. I would love to see that too. So, I promise that wasn't a plug question. We're not going anywhere. I. would say that. This is I it it's, you know, we're I think what's really fun about this moment in time for Quickbase is, you've heard Marcus talk about, like, all the innovation that he and his team are working through, but it is it's a redefining moment for our business because we get, we have a nice tailwind happening in our business because of the moment, because of what's happening with AI. And so we get to tap into using technology and also taking full advantage of the back end that we have and everything that's been built over the last twenty five years to get our product to enterprise grade security and governance standards to be able to operate as a platform within some of the largest companies in the world. And and now we get to couple that with being able to go faster on the front end and have a more delightful experience on the front end for being able to build and create. So we have this we have this innovation chapter that's happening right now in our business where we get to tap into vibe coding, we get to tap into an agentic AI experience, and it allows us to go faster. So, no, I'd say we are very much like, the mindset of our executive leadership team right now is growth. And we're getting back to growth, bringing more new customers into the fold, making sure that we're showing up with new capabilities and new technology for our existing customer base. It is a very cool and pivotal moment for Quickbase in our company's history. Yeah. And. I would add on, Josh. I agree completely. And I would also say we have a really, really strong cash position as a business, and we have a very, very active m and a team that's constantly looking in partnership with Marcus about how do we innovate in the areas we wanna innovate in quickly in partnership and in line with the product vision that Marcus is bringing to the fore. And in some instances, that was, you know, a quick acquisition of Juice, which which, you know, builds off our product anyway. But things like that, we continue to look for in the market to to to sort of accelerate what we can bring to all of you. Would say the other thing about is that growth the fundamental basis of growth is us making sure we're creating a great customer experience. Right? Because it's not just new customers. It's how how we grow our existing customers, and we do that by delivering value by having, like, respectful value based interactions and engagement with our customers. We spend in CX, and and for those of you who are at Power, I was really honest about how we were not doing that in in prior years and the focus that we had for 2025. We have really transformed what the post sales experience is, and that is everything from what the renewals process is and making that a better, more thoughtful engagement, you know, with communication much further out with how the CSMs are engaging to actually bring value, not to just send you an email and say, hey. How's it going? How we've ramped up our education? We're in the middle of transforming professional services right now to address some of the questions that were actually posted in in the chat here. And so I think the growth is also really dependent on the commitment that we have to our customers. And and I can say in in my thirty year career, I've never seen a company more committed from the board level down to curating that customer experience so it's healthy so you feel valid and so you feel valued. And so when you're spending your money, when you're making that investment, you're confident that you're gonna get that return. And so that is a key kind of the foundation for growth for us as well. And and, again, board all the way down, even our, you know, our PE firms 100% focused on really that experience that you're having being thoughtful, us pivoting to meet your needs, and focusing on what you need, not what BigBase needs. And speaking of a valuable customer experience, Kelly, Empower is May 18 in Houston. How about that for a segue? Empower is May 18 in Houston. It's a QR code to register here. Just a few reminders, just for for today's session. Yes. It was recorded. It will be shared. It'll be sent to your email tomorrow. The winner of the free Empower ticket from, so wait wait to buy Empower. Don't buy Empower. Your but your Empower ticket today. Wait until we release the winner from today's webinar. I'll be posting in the community, to announce who the winner was, and the winner will receive an email. And if you don't win, just come anyway. I'll be there. Anyone everyone that was on this call will be there. We'd love to see you there. And like what we were saying before, we didn't get to your question today. We will be putting out a blog in the next couple of weeks that'll address all of your questions. I know that there were a lot that came in that we didn't get to. But thank you to Josh Allen, Kelly Hall, Ali Reinders, Marcus Torres. Thank you so much for for being here today. Thank you to our crew for joining and asking all of these great questions. We we hope to do more of these types of events so that we can bring Quickbase leadership and our great community together, plan to see more of of content like this. But that's it for me signing off. Thank you. Thank you, everyone. Thank, Thank, you. you. for. Thanks, that. everyone. Thank you.